Service Updates

 

 

UK Service Bulletin


International Service Bulletin

Blockades in France

Applies to those who use DPD Classic

Further to yesterday's international Notice (Unofficial Strike in France)

There are still several road blockades around the country, one of which is at Calais, which is our access point to mainland Europe. As a result UK line hauls bound to Europe may be subject to a delay.

The blockades are also causing issues for collection and delivery operations around France.

The worst affected areas are Calais, Aix-en-Provence, Albi, Bordeaux, Brive, Corbas, Lille, Lyon Nord, Macon, Metz, Mulhouse, Nancy, Narbonne, Nimes, Perpignan, Rouen, Strasbourg, Toulon, Toulouse et Valence.

We are closely monitoring the situation and will update as and when we have further details.

Flight Offload - Singapore, Hong Kong and Taipei

Applies to those who use Air Express and Air Classic

Please be advised that our cargo has been offloaded due to excess passenger baggage, a total of 240 parcels destined to Singapore, Hong Kong and Taipei have incurred a 24-hour delay.

These parcels will be exported today (20/11/2018) and may still be delivered within the expected transit times. Full details of affected parcels will be shared with the relevant account managers shortly.

We are working hard to ensure that delays are minimised and there are sufficient contingencies in place.

Unofficial strike in France

Applies to those who use DPD Classic

On Saturday 17th November there will be disruption to the road network in France caused by unofficial protests and road blockades.

With the current information available we expect the impact on DPD UK to be limited, however there is a chance some DPD Classic volume could be delayed.

We will provide updates on the situation as and when required.

Severe weather in Kuwait

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail

Please be advised that due to thunderstorm and torrential rain in Kuwait, potential delivery delays are to be expected as a result.

We will continue to monitor the situation closely and will send further updates if there are any developments.

Saudi Arabia - Customs Delays

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be aware that the local customs systems in Saudi Arabia are currently experiencing intermittent problems causing clearance delays.

We are continuing to monitor the situation and will update as soon as we have further information.

California Wildfires

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that due to wildfires in California, deliveries to the following zip codes may be affected as a result.

  • Magalia - 95954-9998
  • Stirling City - 5978-9998
  • Paradise - 95969-9998
  • Forest Ranch - 95942-9998
We will continue to monitor and provide updates as soon as we have further information available.

China - Service Delays

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Currently until the 18th November, Most E-commerce companies in China have started "Double 11" Shopping Festival Sales. Please note that during this period the China Postal Service have advised they could face potential delays due to increased volumes through their network.

We will continue to monitor the situation closely and will provide updates as soon as we have further information.

Russia Customs Import Limit Change

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Russian customs will decrease the import limit on B2C shipments, this will be in effect from the 1st of January 2019.

The import limit currently stands as 1,000 EUR per calendar month per individual consignee.

From the 1st January 2019, the import limit will be 500 EUR per calendar month.

Taiwan Customs Requirements

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Please note that all goods exported to Taiwan require a 10 digit telephone number, full consignee or company name, otherwise goods may be delayed in Taiwan Customs

See below, an example of how the correct 10 digit telephone number format should be:

  • Telephone number: +886 (country code) +2 (city are code) +26271808 (consignee phone number)
  • Mobile number: +886 (country code) +926000000 (consignee phone number)
International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for July - September 2018. Please note that an asterix (*) denotes a regional Bank Holiday.


Please find in the PDFs below, a list of DPD Air Classic, Air Express, DPD Classic and DPD Direct destinations and their last shipping dates for Christmas and New Year's delivery 2018. Please note that an asterix (*) denotes a regional Bank Holiday.